By proceeding with this registration, you confirm that you meet these pre-requisites, agree to the Terms and Conditions, and understand that any false information may affect your eligibility and result in penalties:

Course Pre-requisites:

Applicants must be 21 years old or above, and meet all of the following criteria:

• be able to speak, listen, write, and read English with Numeracy skills at a minimum proficiency level 4 of the Employability Skills System (i.e., Workplace Literacy and Numeracy, WPLN).

• have at least 2 years of working experience in manufacturing, engineer associates, technician, or team lead-er (PMET)

• have access to a suitable device and possess the necessary IT skills to effectively engage in the sessions.

1 Day

7

1. Professional ownership towards greater customer and job satisfaction
2. Understanding business environment and knowing the customers
3. Application of consultative CRM Cycle for desired results
4. Identifying customers’ needs and expectations with hi-touch probing techniques
5. Developing high impact presentations using questioning techniques
6. Developing effective communication tools and skills to delight customers
7. Identify and matching customers to relevant products using creative scan tools
8. Effective NLP and closing techniques to auto-suggest customers to next positive step
9. Techniques to overcome objections and recovery of difficult situations
10. Creating opportunities for more business and referrals